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Privacy policy

Notice on the processing of personal data via this website

Data controller

F.L.-SISTEM d.o.o. for IT engineering, consulting, and trade 
Headquarters: Kameniti stol 4, Zagreb 
Tax ID: 13453639218

Contact for the data controller: +385 1 5810 477 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

F.L.-SISTEM d.o.o. for IT engineering, consulting, and trade 
Headquarters: Kameniti stol 4, Zagreb 
Tax ID: 13453639218

Contact for the data controller: +385 1 5810 477 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Data protection officer (DPO)

Ines Krečak Data Protection Professional: CIPP/E; European Association of Data Protection Professionals, member; International Association of Privacy Professionals, member; European Federation of Data Protection Officers, representative for Croatia.

Contact: This email address is being protected from spambots. You need JavaScript enabled to view it. 
www.feralis.hr

Purpose and legal basis for processing of personal data

1. Inquiries and requests - Personal data collected through this website may be used to respond to an inquiry or request.

For this purpose, the following categories of data are collected:

 

Identification data (e.g., name)

Contact data (e.g., email)

Data you provide through a message

 

Such processing is necessary to provide the requested service or take steps before providing services at your request. Processing is lawful under Article 6(1)(b) of the General Data Protection Regulation (GDPR).

 

Data is stored as long as the purpose of processing exists.

 

2. Cookies - Personal data collected through this website may be used to improve the functionality of the website's features and provide a better user experience. 

Non-intrusive cookies are used for this purpose, and user consent is sought before using non-essential cookies. The data collected is anonymous and does not contain identification information about the individual.

Data is processed based on consent and is lawful under Article 6(1)(a) of the GDPR.

Recipients of personal data

Collected personal data may be forwarded to IT solution and service providers acting as our processors.

These processors provide reasonable guarantees and have taken appropriate technical and organizational measures to ensure adequate data protection and compliance with GDPR requirements. We have entered into data processing agreements with such processors based on the Commission Implementing Decision (EU) 2021/915 on standard contractual clauses between controllers and processors as a specific part of the agreement. These agreements detail the handling of personal data, ensuring that they cannot process personal data without our instruction or forward it to third parties.

Personal data is not forwarded to third parties for direct marketing purposes.

Data retention period

We aim to ensure transparent and responsible handling of our users' personal data. Data provided for responding to inquiries and requests will be processed only until the purpose for which they were collected is fulfilled. Once this purpose is achieved, the data will no longer be processed. Data processed based on consent is stored until the purpose of processing is fulfilled or until you withdraw your consent. Your privacy and trust are extremely important to us, and we ensure that personal data is treated with care and responsibility.

Internet cookies

1) Cookies collected through website

To enable website functionality, we may use essential and non-intrusive cookies to collect anonymous data that does not contain identification information about the individual. Note that user consent is not required for the use of essential cookies. This is in accordance with Directive 2009/136/EC and the Electronic Communications Act, which stipulate that consent is not required for cookies that are technically necessary for communication between the user’s terminal equipment and the website they visit, or for providing an internet service requested by the user.

2) General terms

What are cookies?
Cookies, also known as HTTP cookies, are small text files that websites store on a user's device (such as a computer, mobile phone, or tablet) when visiting a particular website. These cookies allow the website to remember the user's actions and settings over time. When the user revisits the same website, the cookies are sent back to the web server, enabling the website to recognize the user and provide a personalized experience.

 

What information can cookies store?
Internet cookies can store various types of information related to the user and how the user interacts with a specific website. This includes identification data, user settings, shopping cart contents on e-commerce websites, login data, information about user activities on the website, user interests for personalized content and ads, session duration, and security and authentication data. Cookies are tools that allow websites to enhance user experience and provide personalized services.

 

What is the purpose of cookies?
The purpose of cookies is to optimize and improve the user experience when visiting websites.

 

Cookies by function:
I Technical cookies (always active) – necessary for the website's functionality and cannot be disabled. These cookies do not store information that could identify you.


II Functional cookies (can be disabled) – allow the website to provide enhanced functionality and personalization.
III Statistical cookies (can be disabled) – allow recording of visits and traffic sources to measure and improve website efficiency.
IV Marketing cookies (can be disabled) – used to track users across websites and display targeted ads.

 

How to disable cookies
In the control window, you can manage non-essential cookies on this website. By disabling cookies, the user decides whether to allow cookies to be stored on their computer. Additionally, you can accept or reject some or all cookies by adjusting your browser settings. Cookie settings can also be controlled and configured in the internet browser. Information on how to change settings for some of the most commonly used internet browsers can be found at the following links:

 

•    Chrome 
•    Firefox
•    Internet Explorer 9
•    Internet Explorer 7 i 8
•    Opera
•    Safari

 

Additional information on disabling cookies

Some browsers allow you to browse the internet in "incognito" mode, limiting the amount of data stored on your device and automatically deleting persistent cookies set on your computer or mobile device when you finish your browsing session. There are also many third-party applications you can add to your browser to block or manage cookies. You can also delete cookies previously set in your browser by selecting the option to delete browsing history and including the option to delete cookies. More detailed information about cookies and browser settings can be found at the following links:

 

•    http://www.allaboutcookies.org/
•    http://www.youronlinechoices.eu/

Security of personal data processing

We collect and process personal data in a manner that ensures appropriate security and confidentiality during processing, enabling effective application of data protection principles, reduction of data quantity, scope of processing, storage period, and availability. To this end, we have implemented appropriate technical and organizational protection measures that ensure a level of security appropriate to the risks presented by data processing and the nature of the personal data being protected, considering the characteristics and costs of their implementation.

We regularly review processing activities that may pose a risk to individuals' rights and freedoms and have taken appropriate measures to protect personal data from accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access, especially in cases where processing involves the transmission of personal data over a network, and from all other unlawful forms of processing.

Security of personal data processing

Right of access
You can request confirmation at any time as to whether your personal data is being processed and detailed information about the processing, particularly about the purpose of processing, the type/categories of personal data being processed, including access to your personal data, the recipients or categories of recipients, and the intended period for which personal data will be stored.

 

Right to rectification
You have the right to obtain the rectification of inaccurate and incomplete personal data without undue delay.

 

Right to erasure
You have the right to request the erasure of your personal data. If the request is justified and if legal regulations do not obligate us to store the data, the data will be deleted without undue delay.

 

Right to restriction of processing
You have the right to request the restriction of the processing of your personal data in cases provided by the GDPR. In particular, we emphasize that you can restrict the processing of personal data based on legitimate interest as a lawful basis for processing.


Right to withdraw consent
You have the right to withdraw your consent at any time. It is important to note that the withdrawal of consent does not affect the lawfulness of the processing conducted up to the point of withdrawal.

 

Right to object
You have the right to object to the processing of your personal data in all cases provided by the GDPR. In particular, we emphasize that you can object to processing based on legitimate interest as a lawful basis for processing and restrict or completely prohibit such processing.

 

Right to complain
If you believe that your personal data has been processed in violation of the GDPR, you can file a complaint with the supervisory authority, the Croatian Data Protection Agency, Selska Street 136, Zagreb.

Other informations

For additional information on the processing of personal data or to exercise your rights in this regard, contact us through our data protection officer or use other available contact methods. Your request will be processed within 30 days from the moment you successfully identify yourself. We provide responses in the usual electronic format, unless you expressly request otherwise.

Contact informations

This privacy policy is regularly reviewed, supplemented, and updated to always reflect the actual state of personal data collection and processing through this website. Please regularly check such changes to be fully informed about our practices regarding privacy and data processing. In case of changes that may affect your rights as a data subject or significantly alter the previous notice on processing, especially if the purposes of processing, data disclosure, or transfer to third countries change, a notice will be displayed in a pop-up window when you visit this website. This way, we ensure that all our users are informed of any significant changes.